Returns & Exchanges
At Zainab Chottani, we strive to ensure your satisfaction with every purchase by offering a flexible return and exchange policy for items that meet our quality standards. Please note that customized orders and sale items are generally final sale unless a manufacturing defect is present.
Initiate Request
Contact our customer care team via email or WhatsApp within 7 days of delivery, providing your order number and clear photos of the item.
Quality Evaluation
Our quality assurance team will review your request to ensure the garment is unworn, unwashed, and still has all original tags and packaging attached.
Ship the Item
Once approved, securely pack the product and ship it back to our designated warehouse address using a trackable courier service.
Processing & Resolution
After receiving and inspecting the returned item, we will issue a store credit or process an exchange for a different size or design within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing